You! Customer! So What!
Will anyone, anywhere, ever say anything nice about Delta again? The answer is… no. Never. Just when I thought the statue of limitations on self-inflicted airline stupidity had run out after the Pringles/Virgin Air episode, Delta’s merger completion with Northwest last January actually signaled a fresh round of lowering the bar of customer expectations to depths previously unknown.
Reporting for Feministe, Jill Filipovic hit the mother lode of original travel horror story source material on her recent “trip” to Austin’s famously famous SXSW. Lucky for Delta, Jill’s a lawyer with a samurai writer’s instinct.
So even though the year’s still young, here’s my nomination for Best of Show – Travel Horror Stories (Domestic). Turn off the phone, make yourself comfortable, and enjoy.