Tag Archives: marketing

disney’s yellow shoes fit cd perfectly

Will Gay Wears Yellow Shoes At Helm of Disney In-House Creative

What’s it like to head up the in-house shop in charge of Disney messaging? For Yellow Shoes creative director Will Gay, it’s just another day in the candy store, where his clients include Disney Parks, Adventures by Disney, Disney Vacation Club, Disney Cruise Line and Disney’s Aulani Resort and Spa.

Speaking to over 75 Ad Fed Tampa Bay members and guests, Gay recalled his beginnings as an art director and his fascination with how completely the Wonderful World of Disney, an NBC network pioneer in the early days of broadcast television, engaged the audience.

“I realized that what the audience was watching was just one big infomercial, and then it dawned on me that if people can be entertained they’ll forget they’re being advertised to,” a connection made as he studied how Walt Disney approached the marketing challenge.

Yellow Shoes the agency was the solution to a problem the various Disney brands – which includes eight theme parks – were having running their campaigns independently of each other. The agency’s name reflects the color of the footwear of Disney’s most famous icon, Mickey Mouse.

Gay’s biggest success, the recent Free The Goat campaign, was powered by Disney’s highly developed network of bloggers, a healthy portion of social media, and a popular Twitter #freethegoat hashtag that’s still popping up. The goal, aside from driving attendance, was to directly channel user involvement and to capture the unique metrics of a devoted consumer.

marketing essentials: point of contact info

I celebrated Earth Day 2013 by dropping by the local branch of Grow Financial, a local federal credit union, prompted by their attractive back page print promotion in the Tampa Bay Times offering free slash pines (limit five – while supplies last.)

I planned my pickup to coincide with a local account pitch that morning, and was relieved at the lack of cars in the parking lot, indicating a short wait time. Their new branch office was a pleasant blend of refreshing graphics and smiling faces.

Waving their ad in my hand I walked towards the receptionist to claim my prize and was surprised when the only interaction was her announcement that instead of the promised five seedlings the promo was limited to two. Still very much worth the effort. To me, if not marketing.

Because that’s where my point-of-contact began and ended. Directed to the box of pine lifts bagged and ready for retrieval behind her desk, I grabbed my reward for showing up and left just as quickly as I entered. No registration kiosk, form, or social media signup. No harvesting of email or local address. Not even a card drop. It wasn’t an unpleasant experience, far from it. Just a big surprise from the standpoint of someone who sees opportunity unfulfilled.

On my own I grabbed their services brochure from the take-away wall board on the way out, but in the meantime this well intentioned promo fell surprisingly short on the followup.

lululemon, cvs fumble crisis responses

lululemon and cvs compete for negative headlines

Alternative fitness clothing manufacturer Lululemon’s troubles multiplied following one of the more colorful product glitches to make headlines. The Vancouver lifestyle darling’s line of yoga pants was revealed – yes – to have a manufacturing defect apparant only during down dog, a position that due to the fabric stretching across the wearer’s butt caused a sheer effect that revealed everything to whoever was behind the owner of said pants.

Meanwhile, drugstore chain giant CVS suffered major shots across the bow as a result of a particularly heavy-handed employee health policy that went viral. In order to access the company’s health insurance lowest rates, workers have to submit to a screening for obesity, hypertension, glucose, and several other tags that can signal problems.

problems of their own making

Both companies stumbled right out of the gate. Their failure to either forsee or immediately correct course is unfortunately all too typical of a corporate culture that continues to ignore how brand reputation is affected in the age of social media.

Despite increasingly common examples of how the medium can be leveraged for a positive result regardless of whether news is good or bad, simply ignoring the problem or trying to hammer an alternative outcome despite popular sentiment doesn’t work.

flash pants and worker shame linked to brands reps

For CVS, by far the more effective approach would be to offer employees free or discounted membership in a fitness facility, rather than exacting a two-bit nickel and dime penalty forcing workers to wear the “unhealthy” cone of shame. How does that motivate? If you’re obese, it’s usually no surprise.

For Lululemon, whose corporate rep is usually massaged by a themematic yoga chant as opposed to any heavy lifting, they stuttered and stammered before finally issuing a recall of the pricey flash pants with wording that bore an uncomfortable resemblance to the lame not-an-apology that begins with, “If we’ve offended anyone…”. But not until after the horse had floated over the dam trying to clean up the milk spilt.

3 steps to social management

Be Prepared – have a team in place and empowered
Be Alert – to what’s happening in real time
Be Responsive – to the message that is, not the message you want

make your mark – logo design basics

logo power depends on design integrity

Logos, logotypes, and trademarks have become integral to everyday life, from the pictograms used to order your lunch at Mickey Ds to finding your way to the next road trip gas stop.

This six-minute primer from the PBS Off Book series looks in on the history, tradition, and uses of a visual identity and establishes the argument for professional design versus the DIY approach that’s emerged as a result of desktop publishing empowerment.

Properly done, visual identities are a powerful marketing tool that work to fulfill an observers expectations. When that design is poorly developed, communication suffers.

five ways to tune your event marketing

This month’s announcement by Advanstar that the International Motorcycle Show added Indianapolis to their circuit to coincide with the annual Dealernews Dealer Expo trade only show offers a buffet of engagement oriented marketing opportunities from which to pick and choose. Here’s a short list to get the ideas flowing.

event marketing strategies engagement starter list

QR Code: if you’re going to include one be sure to test first before committing to collateral or digital. Smaller isn’t better – just less likely to be read by apps, resulting in potential customers unhappy with their smartphone, scanner, or your code when nothing happens.
Event Web Page: update and include consumer and dealer side engagement. Why? Live feeds and updates, repost to fb, twitter, etc. all deliver credibility.
POP/POS: Show your dealers a little love, which by the way works to increase your bottom line. How? Fresh kit of high ROI poster, counter mat, floor talker.
Engagement: Connect with consumers and dealers at the same level with the goal of bringing them together for the sale. How? #hashtag
Social: Think irresistible booth situations to encourage photography/video by new to you customers/dealers. Make sure posting tags are suggested so all roads lead to you. How? If appropriate, make sure product display is camera friendly.

The list of resources to leverage both the existing customer base and a brand new Indy market is long, while budgets to carry out event activities can be contentious. The trick is figuring out which are affordable and offer the best opportunity for continuing the conversation.

new google search challenges content

to earn google rank, get busy with content

Google’s latest product is their highly engineered search algorithm Knowledge Graph. Exactly how it works is a mystery, but best guesses are a wide ranging capability to reference major data sites, including Wikipedia, using a predictive intelligence that intuits a user’s intent beyond the specific search query. I’m just assuming this thing’s got artificial intelligence down cold and am preparing new content accordingly while retrofitting the archives to conform.

Read If Google Can’t Find You, Your Market Never Will for tips on how to upgrade your content and create a strategy for search success.

m-b to sell smart ev scooter in 2014

mb’s smart ev scooter is set to sell

I take last week’s news of Daimler’s entry into the green scooter market come 2014 as more of a solidification of their alt transport low-zero emissions SMART brand than any sudden two-wheeled epiphany. Miniscule financial risk, max pr value, and a lot of genuine utilitarian functionality backed by diamond plated quality control, first class marketing, global distribution, and built-in market affinity even though Smart car sales haven’t exactly soared as first envisioned.

The news accompanied the announcement by Reuters of this summer’s Smart ForTwo four-wheeled ev launch.

How tough will it be to convince yacht sailing, pied-á-terre dwelling, polo pony riding ‘Benz owners to swipe their debit card and pick one up – I see a discreet POS gift card offering by the cashier’s window – on the way out of the dealership? Answer: not too. You’ll look in vain, by the bye, for these same folks at a local indie scooter store.

Not everyone’s convinced. This Automotive News critique after the initial 2010 announcement pans not just M-B, but the entire scooter riding universe. Oh well. For Daimler it’s almost all about reputation: expecting however many scooter sales to add significantly to the bottom line is hallucinatory. Much easier to boost profits selling Dyson cordless vacs as P&A. A rolling ev test bed, on the other hand, is not, and that’s scaleable.

For in-depth analysis of M-B’s 2-wheeled move, Martin Racing Performance’s blog goes on at length and in great detail on Daimler’s decision, with insider perspective on what it means for the nascent EV scooter/mc channel overall.

Magic 8 Ball: if this does work out, might the technology be licensed to existing badges? One might well imagine.

china’s syndrome: getting past the past

conceptions about china may be incomplete

When it comes to opinions, those regarding China by Westerners seldom rise to superlative. From child labor sweatshops to cheap plastic trinkets to shoddily constructed knockoffs to IP piracy, the average take is commonly one of polluted cities and human rights abuses. Apple’s iPhones aside.

SapientNitro Global Marketing Strategy VP Freddy Laker tackles the existing memes with a compelling view of an alternate digital universe that’s on track to provide over half of all online content by 2015. More revealing is his take on the web landscape trod by Chinese, with same as, yet different, versions of familiar check-ins like facebook, Groupon, twitter, etc.

Does the electronic firewall separating the PRC from our digital daily life matter? Apparently not, as the Chinese entrepreneurial spirit has spawned look-alikes in a stunning variety of flavors, all without missing a beat.

This slideshare adaptation of a 2012 SWSWi preso “China – Will It Redefine Our Digital Landscape?” is a half-hour peek into a world I didn’t imagine existed. Bonus footage: Laker’s unique strategy for assimilation into China’s culture. Hint: TMZ meets ET, hatches HuffPo hybrid.