There’s talk over in LinkedIn’s public relations groups about Toyota’s handling – or mishandling – of their disasterous recall performance. I posted the following comment earlier in the week on the subject, surprised that nearly two weeks after first announcing a recall there’d been so little actual hard reporting on the massive problem.

As of today, I don’t think it’s too soon to begin speculating on their eventual rebranding. That’s if they survive the other shoes waiting to drop. But first, time to rethink the rush to dismiss the importance of brand in the oceanic swell of social media first. If you’re a marketeer, it will always be about brand.

After the surprising – from a Western perspective – initial non-response, followed by the tepid release announcing Sunday’s ad that was itself the sound of one hand clapping, I’m wondering if… Continue reading →