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I’m not going to the mat on this one, but if you want to send me an email after you’ve bought up the physical and intellectual assets of your former competitor, please try to keep from insulting my assumed by you parochial view of online reality at the same time.
Non-breaking news: Borders Book Stores are no more. Bulletin: Chain declares bankruptcy. Bulletin: Assets bought by competitor.
My good friend William Lynch, CEO of Barnes & Noble, wrote me the other day on behalf of the entire B&N team to make sure I was aware of important information regarding my (former) and seldom used Borders account.
Skip down to fourth paragraph: “It’s important for you to understand however you have the absolute right to opt-out of having your customer data transferred to Barnes & Noble.” (Bold theirs.)
Then follow a couple more graphs of boilerplate and schmooze, but basically the message seems to be driven by B&N’s attempt to spin this in their favor by offering me the option of bailing by a date certain, after which they’ll just go ahead and act on the info as if no opinion equals okey-dokey.
In fact, they could have, and would have, curried a lot more favor by allowing me to opt in to their marketing plan. This would have had the added benefit to solicit more personal choices, including genres, platforms, frequency, etc. All presumeably valuable, driven by the coupon with sign-up bribe good for something or other, coffee maybe, MP3 download possibly, after a short survey.
On the other hand, they’ve got a probably outdated windfall list of – well, a bunch of – email addresses just ready to be acted on if they don’t hear back! Opportunity knocked. No one answered.
My guess is they’ll never know what they didn’t know.