wal-mart rethinks choice, risks loyalty

Larry Silvey’s the editorial director at Advanstar’s Aftermarket Business, and a favorite target is retailing giant Wal-Mart. In a recent column he called them out on two fronts: their new, and puzzling, supplier relationship strategy in which they took over delivery duties of goods from supplier to store, and a marketing decision pitting store against name brand that apparantly backfired. Our interest lies mainly in the marketing side so we’ll leave logistics aside and look at what happened after Wal-Mart marketing decided less is more when it came to consumer choices in the shopping aisles. Continue reading →