Oh how the woe continues to flow. And you’d think there was no such thing as corporate PR. We said last August that when brands don’t pay attention, bad things happen. Delays during flight are part of the package. Multi-hour delays while you’re leisurely parked with a full load of frantic passengers continues to amaze.

Imagine finding yourself in the headlines, spotlighted like an upcoming episode of “Lost”. As in, “Starving Passengers Rationed Pringles.” And only one passenger suffers a panic attack? That just has to have major buzz kill written all over it. Continue reading →